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FAQ



I have just placed an order online, but I have not received a confirmation email?

First check that this confirmation email has not landed in your spam folder. Should this be the case, make sure you add Le Cordon Bleu boutique email address to your Safe Senders List.
If you do not receive an email from us within 2 days, then please contact our Customer Services.

When will I receive my order and how will it be delivered?

As soon as your order is confirmed, our team makes every effort to process the order as soon as possible. Delivery times vary according to the chosen delivery option: standard or express.

Standard Delivery: Please allow 4-5 working days for the delivery of stock items*. Your order may be shipped as several separate packages subject to product availability.
Express Delivery: Please allow 1 – 4 working days for the delivery of stock items*. Your order may be shipped as several separate packages subject to product availability.

*We will inform you as soon as possible if any of the items you ordered are unavailable.

How do I track the delivery of my order?

Track the delivery of your order on the transporter’s web site.
For packages sent by La Poste (standard delivery), please consult http://www.colissimo.fr/particuliers/home.jsp
For packages sent by TNT (express delivery), please consult http://www.tnt.fr/public/suivi_colis/recherche/index.do
You will find your tracking number on the email confirming the dispatch of your order.
If you do not receive this email, or your tracking number is incorrect, please contact our Customer Services

How do I return an item?

If a product is not suitable, you have a period of 14 working days in which to return the item(s) at your own expense. Beyond this period, the order will be deemed compliant and accepted by the customer.
Before returning your order, please notify Customer Services at the Cordon Bleu. Return your order with the delivery note and the invoice as well as the correct postage and insurance to the following address: Le Cordon Bleu, Service Produits, 8, rue Léon Delhomme, 75015 Paris, France.

Note: In order to qualify for a refund or return, all products must be returned in their entirety and in their original packaging, undamaged and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, except for shipping and return costs. The consumer is entitled to request a product exchange, and should enclose a check for 8€ to cover the dispatch costs of the replacement item.

How long does it take for a refund?

A refund will be made within 30 days of receiving the package.

I live outside Europe, where can I buy Le Cordon Bleu products?

There are 3 other Le Cordon Bleu boutiques:
USA Boutique : http://64.26.129.41/International/English/boutique/setlocation.cfm?location=1
Japan Boutique : http://www.laboutique.jp

I have forgotten my password? What should I do?

If you have forgotten your password, go to “log in”, click on “Forgotten password”, and follow the instructions.

Payment: What is the cryptogram on a credit card?

The cryptogram is the three-digit number on the reverse side of your credit card positioned just after the insert showing your signature.

How can I contact Customer Services?

We will be happy to answer any queries and acknowledge any remarks and suggestions from Monday to Friday, 9am to 6pm (CET/CEST).

By phone: +33 (0)1 85 65 15 00.
By email via our Contact Form

You may also write to us at the following address:
Service Produits
Le Cordon Bleu Paris
13-15 Quai André Citroën
75015 Paris
France


You have a question? A remark? A comment? Contact us via our contact form or by:

Phone:
+33 (0)1 85 65 15 00


Mail:
Le Cordon Bleu Paris
13-15 Quai André Citroën
75015 Paris
France


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Although all information on this website has been
checked carefully for accuracy, errors occasionally
occur and are therefore subject to correction.
Copyright © 2017 Le Cordon Bleu International BV. All Rights Reserved.