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Customer Service:
Email us at contact[a]cordonbleu-boutique.com* or write us at: Le Cordon Bleu, Products department, 13-15 Quai André Citroën, 75015 Paris, France. Please include the words "LCB Boutique" in the subject line.
* Please replace [at] by @
Price:
1.1. All item prices and shipping charges and surcharges are in Euros and VAT inclusive, but are net of eventual applicable change and banking rates as well as customs duties into countries outside the European Union, which are in charge of the client. The shipping charges and surcharges, which are determined in accordance with the delivery option chosen by the customer, are shown within the confirmation of the order.

1.2. Le Cordon Bleu reserves the right to modify the price of the items. The applicable price will be the one in force at the moment of the order, subject to the availability of the item.

1.3. Retention of Title Clause: there is a transfer of the property and responsibility on the goods when they have been paid for in full.

Payment:
2.1. All payments shall be made by credit card, we accept: Visa, Mastercard and JCB. Le Cordon Bleu provides you with secured payment system. 2.2. Checks are accepted from the trade, made payable to Le Cordon Bleu. Please put the ID number of your order on the back side of your check.

2.2. Orders will not be processed until checks are received at: Le Cordon Bleu, Département Produits, 13-15 Quai André Citroën, 75015 Paris, France and cashed.

2.3. Invoice will be sent by email.

Products:
3.1. All products selected by Le Cordon Bleu are in conformity with France regulations. You will find on our site all necessary information about each product, to purchase with knowledge of the essential elements on each product. The photographic reproductions and characteristics of the items on our website are given as an indication only and are not contractual, therefore could not be used to cancel the order.
In any case, Le Cordon Bleu declines all liability in case of error, misunderstanding or omission of the client.

3.2. Presented on-line items are subject to availability. In case of unavailability of the ordered item, the client will be informed by email as soon as possible and will be able to cancel the order. The reimbursement will be made non later than 30 days after the receipt of the cancellation note at the following e-mail address: contact[a]cordonbleu-boutique.com*. Le Cordon Bleu declines all liability in case of unavailability of the product.
* Please replace [at] by @

Acceptance of the order:
4.1. The order will be considered as final as soon as client give the confirmation of the order and full acceptance of the present Terms of Sale. Your order will be processed upon receipt by Le Cordon Bleu of the payment in full of the total amount indicated in the confirmation note.

Shipping Information:
5.1. We do not accept shipping to PO boxes.

5.2. Countries covered by delivery from Le Cordon Bleu on- line boutique in Europe are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia , Spain, Sweden, United Kingdom


5.3. We are using services of “Colissimo Suivi” for standard shipping. The customer has an option for express shipping via “Chronopost”. Upon dispatch, you will receive an email with the parcel’s tracking number.

Standard Shipping: Shipping of in-stock items normally takes 4 to 8 working days. Orders may be shipped in multiple boxes, depending on availability and therefore may arrive separately. Shipping charges are listed as an indication in the shipping module.
Express Shipping: Express Shipping is subject to an additional charge. Please contact us to inquire about shipping charges and to verify in-stock availability. The delivery delay for express shipping is 1 to 4 working days.

5.4. Within delivery you should carefully unpack, inspect each item (if necessary), then remove all packing materials and mention all damages to the transport company and to Le Cordon Bleu Customer Service.
All delivery periods and deadlines are given for information only and could be delayed. Le Cordon Bleu declines all liability in case of the non-respect of the delivery time, a delay of the delivery could not be taken as a reason for damages and compensation nor to cancel the order or refuse the parcel.

Our Satisfaction Guarantee:
If you are not satisfied with your purchase please contact our Customer Service to inquire about an exchange or refund.

Return Instructions:
6.1. According to the law, the consumer benefice of 7 business day delay to return the item. In a such case the shipment fees are then at the charge of the client.
Please inform Le Cordon Bleu Consumer service at contact[a]cordonbleu-boutique.com* and enclose your packing slip, invoice and ship prepaid and insured product to: Le Cordon Bleu, Département Produits, 13-15 Quai André Citroën, 75015 Paris, France.
* Please replace [at] by @

Only goods unopened, in their original packaging and in perfect state of re-sale are accepted for return. No damaged, unpacked, opened items shall be refunded or exchanged.

This right to return the item is executed without penalty, but subject to the payment by the customer of the return shipment fee. In the same context, the customer could ask to change the item. In case of exchange, the client shall send us a cheque of 8 euros of the participation in the shipment fee.
In case of reimbursement, the payment will be made non later than 30 days after the receipt of the item at the indicated address.

Unless the client sent a demand of the return or exchange in the 7 days delays after the receipt, the order will be considered as fully accepted by the client.

6.2. All inquiries regarding the quality and/or the quantity of the delivered goods must be made within 15 days after the receipt of the parcel by registered letter to Costumer Service address. After this term the received goods would be considered as conform to the order. In case of the non-receipt of the parcel, this term would be then 1 month after the order confirmation.

Modification of this Policy:
7.1. Le Cordon Bleu reserves the right to modify the present Terms of Sales at any time. The modified Terms shall enter into force as soon as published on-line.

Privacy & Security Policy:
8.1. Please refer to our general Terms & Conditions on Privacy which are in accordance with appropriate European laws.

"Le Cordon Bleu" Trademark and Copyright:
9.1. "Le Cordon Bleu" name, trademark and logo are the exclusive property of the Le Cordon Bleu group in France and elsewhere, including use in any internet site or domain name or other internet use.

9.2. All texts, comments, products, illustrations and photos are covered by a Le Cordon Bleu Copyright in France and elsewhere.

9.3. All usage of Le Cordon Bleu Intellectual Property should be subject to Le Cordon Bleu prior agreement in writing.

Force Majeure:
10.1. Le Cordon Bleu may be obliged to fulfil an order only partially, or to suspend its fulfilment, or cancel the order due to any fortuitous reason or Force Majeure such as strikes, incapability of its suppliers suffered by Le Cordon Bleu, natural disaster, inundations, fire etc. No Le Cordon Bleu liability or amicable or legal compensation could be claimed from us in such cases.

Jurisdiction and applicable law:
11.1. In the event of any dispute, solely the Courts of Paris shall be competent, French law being applicable, unless otherwise is required by the Judge in regards of the European Directive 97/7/CE.
 


You have a question? A remark? A comment? Contact us via our contact form or by:

Phone:
+33 (0)1 85 65 15 00

Mail:
Le Cordon Bleu Paris
13-15 Quai André Citroën
75015 Paris
France


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Although all information on this website has been
checked carefully for accuracy, errors occasionally
occur and are therefore subject to correction.
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